Reputation Management 24/7
We Respond To All Restaurant Reviews.
- We respond and post on over 140 guest review websites.
- You review, edit and approve every response.
- 24–48 hour guest review response turn-around time.
- 100% brand compliance won’t affect your quality scores.
- Sentiment analysis reporting always included.
- Affordable pricing commensurate with volume.
- 100% written by professional reputation management humans.
Respond to All Reviews
We respond to all guest reviews posted for your restaurant.
24/7 Monitoring
We monitor your reviews 24/7 and respond 7 days a week.
You Approve Before We Post
You receive daily approval opportunities before we post.
Your Voice, Every Response
We find your voice and always respond in your unique voice.
Adhere to Brand Standards
All our review responses are in compliance with brand standards.
Commingle PULSE Alerts
Real-time alerts are sent to your staff for crisis situations.
Removal of Negative Reviews
We petition review sites to remove reviews that don’t meet website guidelines.
90 Day Guarantee
If our service doesn’t meet your needs simply cancel in 90 days.
Since 2001 we’ve been providing restaurant guest review response services.
Deep Semantic Guest Review Reporting
Through our Semantic Analysis Reporting, you can discover what is driving your guest review ratings and what you can do to increase guest satisfaction.
Frequently Asked Questions
Does Lodging Interactive provide reputation management for restaurants?
Yes, Lodging Interactive has been providing dedicated restaurant guest review response services since 2001. Lodging Interactive monitors and responds to all guest reviews posted for your restaurant across more than 140 review websites globally.
How quickly does Lodging Interactive respond to restaurant reviews?
Lodging Interactive offers a fast turnaround time of 24–48 hours for guest review responses. Lodging Interactive monitors reviews 24/7 and responds 7 days a week, ensuring your restaurant's digital reputation is managed around the clock.
Will the restaurant responses from Lodging Interactive be personalized?
Absolutely. Lodging Interactive ensures that 100% of your restaurant's review responses are written by professional human copywriters. Lodging Interactive takes the time to find your unique brand voice and always responds in a way that is authentic to your restaurant.
Does Lodging Interactive provide insights into what is driving restaurant reviews?
Yes, Lodging Interactive includes deep Semantic Analysis Reporting with its service. This allows your team to discover exactly what factors are driving your guest ratings, helping you understand how to further increase restaurant guest satisfaction.
What happens if a restaurant review is unfair or violates guidelines?
Lodging Interactive actively works to protect your restaurant's reputation by petitioning review sites to remove negative reviews that do not meet official website guidelines. Additionally, Lodging Interactive provides real-time "Commingle PULSE" alerts for any crisis situations.