Commingle360, an End-to-End Reputation Management Service Combines On-Site Guest Feedback with Public Review Response Management

‍Lodging Interactive, the leading provider of hospitality reputation management service, today announced the launch of Commingle360 for hotels, resorts and restaurants.

Commingle360 combines on-site private guest feedback, recognition, and service recovery with professional public review monitoring and response services, where Lodging Interactive’s dedicated experts manage and respond to reviews across more than 140 global platforms on the hotel's behalf. 

Through Lodging Interactive’s CruVu service, hotels can capture private guest feedback on property using QR code-based feedback tools. Guests can recognize employees, share comments about departments or service moments, and alert hotel teams to issues that may require immediate attention. These insights help managers identify what is driving guest satisfaction, where recovery may be needed, and which team members are creating memorable guest experiences—providing the actionable intelligence hotels need to improve service performance and help increase overall public guest review star ratings.

Additionally, through Lodging Interactive’s Commingle service, hotels benefit from public guest review monitoring and professional human-written guest review management responses. Responses are written to reflect the hotel’s voice, support brand standards, and are submitted for hotel approval prior to posting.

“Hotels need practical ways to understand guest experiences as they happen, while also maintaining a professional presence across public review platforms,” stated DJ Vallauri, Lodging Interactive’s Founder and CEO. “Commingle360 was created to support both needs in one coordinated hospitality reputation management service.”

Commingle360 is now available to hotels, resorts, restaurants, and hospitality management companies.

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