Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, is excited to announce the expansion of its flagship product, CoMMingle:Engage, to cater specifically to the restaurant industry. CoMMingle:Engage, the preferred solution for hotel customer review response and social media marketing, now offers its customer engagement services to meet the unique needs of restaurants.
“Online customer reviews have become a critical aspect of the consumer decision-making process, with studies indicating that 90% of customers read online reviews before visiting a restaurant,” said DJ Vallauri, Founder & CEO of Lodging Interactive, the parent company of CoMMingle:Engage. “With the digital landscape increasingly becoming more prominent, the ability to professionally monitor, manage, and promptly respond to these customer reviews is more critical than ever.”
CoMMingle:Engage not only monitors customer restaurant review websites 24/7 but also has its team of professional analysts write direct responses to each review on behalf of the restaurant. This service ensures a positive online presence and significantly influences potential customers' dining decisions. CoMMingle:Engage also helps restaurants demonstrate their commitment to customer satisfaction. “Being proactive in handling reviews, both positive and negative, can help convert casual customers into loyal, repeat patrons,” added DJ Vallauri.
While maintaining engagement with restaurant patrons via review websites is critical, online reputation management doesn't stop there; the impact of social media on the restaurant business is profound.
Social media platforms are not just tools for promotion; they are two-way communication channels where customers share experiences and voice their opinions. This is where restaurants can really shine and build their customer loyalty.
Restaurants should monitor social media channels for customer engagement as doing so provides insight into customers' preferences, helps identify potential issues early, and gives restaurants the opportunity to build relationships with their patrons. In a world where a post or tweet can go viral in minutes, swift and professional engagement with social media comments is essential.
CoMMingle: Engage also provides social media marketing services for restaurants and helps each establishment maintain a consistent, positive presence on social platforms, fostering stronger relationships with their customers and enhancing their restaurant’s overall reputation.
“By offering a comprehensive solution that not only monitors reviews but also provides strategic response services including social media engagement and promotion, we can ensure restaurants maintain their online reputations, increase customer loyalty, and ultimately, drive more business."
Click here for more information about the CoMMingle:Engage restaurant services, or call 877-291-4411 ext. 704.