Lodging Interactive Launches CoMMingleDIRECT

Lodging Interactive Launches CoMMingleDIRECT

Lodging Interactive Launches CoMMingleDIRECT

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its CoMMingleDIRECT service. CoMMingleDIRECT provides 24/7 social media reputation and crisis management for hotels and resorts covering Facebook, Instagram, and Twitter.

“Reputation protection on social media is critical for hotels and CoMMingleDIRECT provides hoteliers with peace of mind knowing their social media accounts are being monitored 24/7,” stated DJ Vallauri, Lodging Interactive’s Founder and CEO. “Research continues to support that consumers expect timely responses when posting service issues on social media or sending private direct messages. Our CoMMingleDIRECT team handles it all for the property, 24/7, and escalates serious issues to the property.”

CoMMingleDIRECT incorporates real-time property escalations through its CoMMingle Alert system to mitigate potential crisis situations from resulting in negative guest reviews on TripAdvisor, Google, Facebook and OTAs. With the continued rise of private messaging between consumers and hotels, it is vital that hoteliers respond to every direct message in a timely manner, regardless of the day or time of day.

“By resolving consumer complaints in private and in a timely manner, CoMMingleDIRECT ensures the property is responsive on social media,” added Mr, Vallauri. “This, in turn, provides a definitive competitive customer service advantage for the property.”

Current CoMMingle social media marketing customers can upgrade to CoMMingleDIRECT based on preferred customer pricing established by the Company. The CoMMingleDIRECT service can be implemented in less than ten days.

For more information please visit commingle:engage, or call 877-291-4411.

About Lodging Interactive

Since its founding in 2001, Lodging Interactive has provided digital marketing services to hotels worldwide, including select service, full-service, and luxury properties.

The Company's social media marketing and guest reviews response division, CoMMingle:Engage, serves a range of hospitality businesses, including hotels, restaurants, spas, and management companies.

Additionally, the Company provides subscription-based website development and digital marketing services. The subscription-based service is based on a 'pay-as-you-go' model and requires little upfront investment on the part of the hotel.

The Company continues to innovate by introducing supportive services that enhance its primary business lines. Recently, it launched Commingle360, a custom landing page service aimed at driving direct bookings through social media content posts.

Lodging Interactive has received numerous awards, including the HSMAI Adrian Award and accolades from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly's Magellan Awards.

For more information, email hello@lodginginteractive.com, call 877-291-4411 ext. 704, or visit the company's website.


DJ Vallauri
President & Founder
Phone: 877-291-4411 ext 704